EMT Practice Test

1. Question Content...

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Question1: Where do you configure the Auto Invite setting to send email invites automatically when users are added?

Question2: You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

Question3: Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

Question4: You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

Question5: What are the ways that you can place a call through Genesys Cloud? (Choose two.)

Question6: How many types of Genesys Cloud Contact Center Licenses are available?

Question7: What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

Question8: You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

Question9: What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

Question10: What is the maximum file size that a user can upload into Genesys Cloud Documents?

Question11: Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

Question12: You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

Question13: What additional functionality does Communicate brings to Genesys Cloud?

Question14: When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

Question15: When creating an external trunk, what protocol(s) can be selected? (Choose three.)

Question16: Calling Name and Address can be overridden.

Question17: Which statement is true regarding chat rooms in Genesys Cloud?